These measures are in accordance with Act No. 372/2011 Coll. on the provision of healthcare services and the conditions for their provision, as amended. The purpose of these measures is to ensure the proper functioning of the healthcare facility and to inform individuals present in the Palas Athéna premises of their rights and obligations.
1. The department has a total of 29 beds, divided into 9 three-bed rooms and 1 two-bed room.
2. Daily operation of the department:
06:45 – 07:00 Handing over of the nursing staff shift
07:00 – 08:00 Breakfast / visit from the attending physician, morning hygiene, bed preparation
07:30 – 12:00 Filling of appointments, admission and discharge of patients, preparation of patients for surgeries according to the surgical program, transportation of patients to and from the operating rooms, examinations, admission of patients after surgeries
11:30 – 12:30 Lunch
12:00 – 18:30 Filling of appointments, preparation of patients for surgeries according to the surgical program, transportation of patients to and from the operating rooms
17:00 – 17:30 Dinner
18:00 – 19:00 Afternoon visit by the attending physician and nursing staff, handover of shifts among nurses
19:00 – 22:00 Evening hygiene
22:00 – 05:00 Evening hygiene
The stated times are for guidance only and may change depending on operational conditions.
3. Internet Connection
Within Palas Athéna, Wi-Fi access is available free of charge.
4. Room Amenities
Each room is equipped with a private bathroom and toilet, as well as a nightstand and television. All beds, shower areas, and toilets are equipped with a call system for alerting staff.
BED – Each bed in the room has adjustable height for the entire bed, as well as for the head and foot sections. The bed can be adjusted using the panel at the foot of the bed or the side rails at the head of the patient. First, press the green button in the middle of the display, and then select the direction in which you want to adjust the bed. The bed is connected to the electrical grid, so we ask all patients to handle the adjustments carefully. All beds can be extended in the foot area.
CRUTCH HOLDER – At each bed in the orthopedic ward, a crutch holder is attached at the foot of the bed. Staff or patients can easily place walking sticks or underarm crutches in the holder by pressing them in.
AIR CONDITIONING – Air conditioning units are available upon request. If you need to change the temperature or ventilation, please contact the staff for assistance.
5. Information on Hospitalization Process
FLUIDS AND FOOD AFTER RETURNING FROM THE OPERATING ROOM – Upon returning to the ward, the patient will receive fluids (approximately after 2 hours) and then the first meal (after 2-4 hours) according to the doctor’s orders and the patient’s current health status. Until then, we ask patients not to consume their own drinks and food.
MEALS – Each patient’s meal is based on their diagnosis and health status.
GETTING OUT OF BED – Immediately after the surgical procedure, patients should not attempt to get up on their own; they should call for staff assistance. Attempting to get up independently poses a risk of falling and potential injury. We ask all patients to always call for staff when attempting to get up for the first time, as they will gladly assist you.
ORTHOPEDIC AIDS – After orthopedic surgeries, it is likely that the patient will need to use some orthopedic aids, such as crutches or various braces. These aids can only be reimbursed by public health insurance for a limited period. Therefore, we kindly ask for your cooperation with the staff and to report any prescriptions for orthopedic aids issued in the past two years. If you have an orthopedic aid at home that you will need now, please bring it with you.
MEDICATIONS – Please bring all the medications you are currently taking with you, as administration can only occur with a doctor’s consent. If you experience pain or any issues, please call for staff assistance; analgesics will be provided after approval from the doctor.
SICK LEAVE (PN) – If you already have a sick leave certificate or need one issued, please inform the nurse immediately upon admission. An electronic sick leave certificate will be issued to you.
Quiet, Silence, and Undisturbed Sleep are essential components of healing; therefore, we strive to ensure a restful environment for our clients, especially from 10:00 PM to 5:00 AM. We ensure peace and quiet for patients in a postoperative state. Please respect the tranquility of other patients and switch your phone to silent mode. Additionally, please be considerate of the volume when watching TV or talking on the phone.
Visitor Regulations
1. The staff reserves the right to limit visits to ensure the proper delivery of medical care.
2. The Palas Athéna premises are open Monday to Thursday from 7:00 AM to 4:00 PM, and on Friday from 7:00 AM to 1:00 PM.
3. Visiting hours for the inpatient department are arranged by appointment.
4. A waiting room located on the 1st floor is available for visitors and patients. We recommend using it to avoid disturbing the rest of other patients.
5. Based on management decisions, visits may be restricted or prohibited depending on the epidemiological situation.
6. Every visitor is required to inform the nursing staff at the ward’s nurse station about their arrival and any movement with the patient outside the Palas Athéna premises.
7. Visitors are not allowed to handle any technical equipment.
8. For safety and hygiene reasons, smoking is strictly prohibited in all areas.
Patient Rights (Ethical Code of Patient Rights)
1. The patient has the right and obligation to know and follow the current rules of the healthcare institution where they are being treated.
2. The patient has the right to receive considerate and professional medical care, provided with understanding by qualified staff.
3. The patient has the right to know the name of the doctor and other healthcare workers who are treating them.
4. The patient has the right to obtain information from their doctor that is necessary to make an informed decision before consenting to any new diagnostic or therapeutic procedure. Except in cases of acute danger, the patient must be adequately informed about the potential risks associated with the procedure.
5. If there are alternative procedures or if the patient requests information about treatment alternatives, they have the right to be informed about them. They also have the right to know the names of the individuals involved.
6. To the extent permitted by law, the patient has the right to refuse treatment and must be informed of the health consequences of their decision.
7. During outpatient or hospital examinations, treatments, and care, the patient has the right to have their privacy and dignity respected to the maximum extent possible in relation to the treatment program. Discussions, consultations, examinations, and treatments are confidential and must be conducted discreetly.
8. The patient has the right to expect that all reports and records related to their treatment are kept confidential. Protection of patient information must also be ensured in cases of computerized data processing.
9. The patient has the right to expect that the clinic will, within its capabilities, reasonably accommodate their requests for care according to the nature of their illness. If necessary, the patient may be transferred to another healthcare facility after being fully informed of the reasons and necessity for the transfer, as well as the available alternatives. The receiving institution must first approve the transfer.
10. The patient has the right to expect continuity in their treatment. They have the right to know in advance which doctors are available, their office hours, and where they can be seen.
Obligations of All Persons Present in the Premises
– Smoking (including electronic cigarettes)
– Consuming alcoholic beverages and other addictive substances
– Handling open flames
– Entering the premises with weapons (including knives, electric stun guns, pepper spray, and other dangerous items such as firecrackers, explosives, etc.). If the staff discovers a weapon on a patient, they will immediately inform the patient of the prohibition on bringing weapons and request that they leave the clinic to deposit the weapon with an authorized person. If the patient refuses to comply with this request or is unable to do so, the staff is authorized to call the Police of the Czech Republic.
– Entering staff areas, including areas designated for providing healthcare, without the consent of healthcare personnel
– Entering areas marked “No Entry”
– Handling technical equipment and room furnishings, examination rooms, etc.
– Entering the clinic with animals (except for specially trained dogs such as assistance, guide, signal, or therapy dogs)
– Conducting sales or charitable activities without the consent of the clinic’s management.
– Comply with this house rules and follow the instructions of healthcare personnel
– Maintain cleanliness and order
– Respect measures implemented for hygiene, safety, and fire protection, such as wearing protective clothing, hand disinfection, etc.
– Present identification upon request when entering the building.
Patient Obligations
– Follow this house rules and adhere to the instructions of healthcare personnel.
– Comply with the prescribed treatment plan (to which they have agreed), as determined by the attending physician. If the patient leaves the Palas Athéna clinic without being discharged by the attending physician or without signing a written statement of refusal/termination of treatment (the so-called negative reverse), Palas Athéna is obliged to inform the individuals specified by the patient and, in case of health risk, also the Police of the Czech Republic.
– Undergo, in justified cases and based on the decision of the attending physician, an examination to determine whether or not they are under the influence of alcohol or other addictive substances.
– Truthfully inform the attending personnel about the development of their health condition, including information about infectious diseases, healthcare services provided by other providers, use of medications, including addictive substances, and other facts relevant to the provision of healthcare services.
– Pay Palas Athéna for healthcare services that are not covered or are only partially covered by public health insurance or other sources, which have been provided with the patient’s consent. The patient has the right to be informed of the cost of these services before they are provided.
– Observe quiet hours (from 10:00 PM to 5:00 AM), which includes turning off their mobile phone or setting it to a mode that does not disturb other patients during this time.
– On the ward…
